Understanding spineease: Terms & conditions

Welcome to SpineEase! These terms and conditions outline the rules and guidelines for using our product and services. By purchasing and using SpineEase, you agree to these terms. We're committed to providing you with a simple and comfortable way to improve your posture and well-being. Please read this carefully.

Usage rules: The "safety" guidelines

To ensure your safety and maximize the benefits of SpineEase, please adhere to the following usage rules:

  1. The "20-Minute" Rule: Do not wear SpineEase for extended periods initially. Start with 15–20 minutes a day and gradually increase the duration. Wearing it constantly from the beginning can weaken your muscles.
  2. The "Support, Not Pain" Rule: SpineEase should provide a gentle reminder to sit straight. If you experience pinching or numbness, the brace is too tight. Adjust the straps accordingly.
  3. The "Not a Medical Cure" Rule: SpineEase is a posture aid and not a replacement for surgery or professional physical therapy. Consult with a healthcare professional for any underlying medical conditions.

Sizing guidelines: The "fit" rules

To ensure the best fit and comfort, please follow these sizing guidelines:

  1. Unisex Fit: SpineEase is designed to fit both men and women.
  2. Measure, Don't Guess: Before ordering, accurately measure your chest/waist circumference.
  3. Adjustment: The straps are adjustable to fine-tune the fit. Choose the size that accommodates your largest measurement.

Buying & shipping rules: The "expectation" guidelines

To ensure a smooth shopping experience, please be aware of the following:

  1. US Shipping Only: We currently prioritize customers within the United States for fast 3–7 day shipping.
  2. 30-Day Satisfaction Window: You have 30 days from the date of delivery to contact us if SpineEase doesn't meet your expectations.
  3. Order Processing: Please allow 1–2 business days for order processing before the tracking number becomes active.

Problems & resolutions

If you encounter any issues with your SpineEase brace, please contact us. If your brace arrives damaged, doesn’t fit, or simply isn’t what you expected, email us at support@spineease.org within 30 days of delivery.

Depending on the situation, we typically offer one of the following:

  • A free replacement (for damaged or incorrect items)
  • Help with sizing and fit
  • A refund according to our 30‑day policy

We are a small brand and want every customer to feel treated fairly.